Complaints Procedure
If a member of the association has broken the code of ethics, you can make a complaint. A client, their representative, a colleague or anyone else can do so.
How a complaint is considered
Who can complain
A client, their representative, a colleague, anyone. Through the form on the website or by letter to the association's address.
Receipt5 working days
The President registers the complaint and tells the member what it is about.
Explanation14 days
The member gives a written explanation.
Review30 days
The President and an association supervisor not connected with the member study the complaint and the explanation and, if necessary, talk to both sides.
Decision
One of the decisions below. Only the General Meeting can expel (charter).
Appeal28 days
Either side can appeal the decision to the General Meeting.
Possible decisions
- The complaint was not upheld
- A reprimand
- Mandatory supervision or training
- Suspension of the grade and removal from the register
- A proposal to the General Meeting to expel
Urgent cases
If client safety is at risk, the President suspends the grade at once until the review is over.
Openness
Expulsion and suspension are shown in the register. Details of the complaint are not published.
The complaints procedure does not replace the courts or the police: if a crime is involved, contact the police.
Make a complaint
Or by e-mail: oskin.ff@gmail.com
Postal address: Premises 2, 17A ulitsa 43-y Armii, Podolsk, Podolsk urban district, Moscow Region, 142118, Russia